Disputes About Credit & Account Information
If you believe we reported incorrectly or incomplete information about you to the credit bureaus, write us at:
2101 Gaither Rd., Suite 330
Rockville, MD 20850

Please identify the information you believe is incorrect or incomplete and tell us why you believe it is incorrect or incomplete. If you have a copy of the credit report which shows the disputed information, please include a copy in your correspondence to us.

Contact Us
If you have any questions or complaints about your account, Pinnacle Financial Group offers a number of ways to contact us.
  • Phone: Contact us by phone at (301) 652-4700. You may speak with a Customer Service Representative during the hours shown below. Please note that calls to or from Pinnacle Financial Group may be recorded or monitored for quality assurance and training purposes.
    Customer Service Hours of Operation Monday - Friday 8:00 AM EST- 6:30 PM EST
  • Mail: Correspondence should be written on a separate sheet of paper and include your name and account number. Please send this, or any other general (non-disputed payoff), correspondence to the address below:
    2101 Gaither Rd., Suite 330
    Rockville, MD 20850
  • E-mail: E-mail should be sent to customerservice@pinfingroup.com. Please include your name in the subject line and include your name, social security, date of birth, loan number and vehicle in the body of the email


Contact Us

Pinnacle Financial Group, LLC
2101 Gaither Rd., Suite 330
Rockville, MD 20850